Resources
Frequently Asked Questions
Planning your care
A few helpful answers.
Do I need a physician referral?
You can access individual allied health rehabilitation services directly. You do not need a referral to access our physiotherapists, speech language pathologists, counsellors, or social workers. A physician or nurse practitioner referral is required for specialist services. Contact us and our team can explain referral requirements for our services.
Do I have to have been in hospital?
No. Avalon’s services include primary care, specialist care, and rehabilitation in a community setting. We are also developing coordinated recovery pathways for people leaving hospital.
How will fees and coverage work?
Eligible primary care and specialist services are covered by MSP. Some procedures and uninsured services may have fees. Rehabilitation services like physiotherapy, speech-language therapy, and counselling may be paid through extended health benefits, eligible public funding, or private pay. Contact us to clarify fees and confirm coverage. We are happy to help you access the care you need.
When will services be available?
We are preparing to open on December 1, 2026, in Saanich. You can access physiotherapy, speech-language pathology, counselling, and social work directly by booking an appointment.
How do I access primary care?
We will be reaching out directly to patients registered with the Health Connect Registry.
How will my providers coordinate care?
Our interdisciplinary model supports communication between the providers involved in your care. With your consent, relevant information can be shared to coordinate treatment and follow-up, including with your family doctor or other providers outside Avalon when appropriate.
How do I book an appointment?
Arbutus Rehabilitation (physiotherapy, speech-language pathology, counselling, and social work) can be booked directly without a referral. Primary care can be accessed through the Health Connect Registry. For inquiries about specialist referrals, contact us.
Can I access Avalon’s services if I already have a family doctor?
Yes. You can access specialist and rehabilitation services at Avalon while continuing to see your regular family doctor.
Do you see children and youth?
Some of our providers work with children and youth. When you contact us, let us know the patient’s age and which service you are seeking so we can confirm available options.
Can a family member, caregiver, or interpreter attend my appointment?
You are welcome to bring a family member or caregiver for support. If you need an interpreter or other communication support, please let us know when booking so we can discuss arrangements for your visit.
Where are you located?
Avalon is located at Unit 101, 4400 Chatterton Way, in Saanich, BC. Get directions. Contact our team before your visit with any questions about parking, building access, or accommodations. Our location is on the ground floor and is wheelchair accessible, with accessible parking located in front of our unit.